Make smart helpdesk technicians out of even the technically-naïve!

ADManager Plus’s Active Directory Delegation

Managing Active Directory is quite a challenge for any administrator. With no scope for errors, scores of mundane, repetitive tasks and the narrowing timeframes for completing tasks, it becomes almost impossible for the administrator alone to handle all Active Directory management activities.

The only sensible way out is Active Directory Delegation, which enables the administrator to delegate simple tasks to other administrators, helpdesk technicians or even technically naïve users or HR personnel, and allow the administrators to concentrate on the more vital and pressing tasks and yet retain a firm control over the entire Active Directory environment.

ADManager Plus offers a safe and effective delegation model that makes any technician or even a non-technical user work like an AD administrator! But the administrator will still retain the full control over the tasks, the delegated technician and the entire Active Directory environment. What’s more, all the access privileges a delegated agent needs are bypassed through the product; so there is no necessity for elevating rights for the agent in the Active Directory.


OU Based Delegation
Role Based Delegation
Non-Invasive AD Delegation

ADManager Plus also allows the administrators to delegate to helpdesk technicians, the rights to perform the specified tasks, only in specific OUs. The OU based delegation prevents the technicians from making any changes or execute tasks in other OUs apart from the ones in which they are authorized to.

Advantages of OU based delegation:

Each technician can be delegated to one or multiple OUs.
Each technician can perform a different set of tasks in different OUs.
Complete audit trail for each technician, for each OU assigned.
Increased granular delegation of administrative power.
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ADManager Plus facilitates and simplifies creation and management of Active Directory groups, in bulk, and also allows easy definition of properties for groups while creating or modifying them.

Assign different tasks to different technicians.
Only the corresponding delegated tasks are visible to the technicians.
Create customized roles in addition to the pre-defined administrative & reporting roles.
Even non-administrative or technically naïve users can perform administrative tasks.
Assign department specific tasks to the concerned departments. (For example, assign new user account creation, updating user information roles to HR department).
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ADManager Plus enables easy management of active directory computers in bulk or individually with capabilities to perform routine computer management tasks including:

The technicians' rights in the Active Directory are untouched, making this delegation completely non-invasive.
This delegation is valid only inside ADManager Plus and the Active Directory is perfectly secure.
The administrator retains complete control over the delegated tasks and the technician as well, ensuring complete security of the Active Directory at all times.
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Advantages of ADManager Plus’s AD Delegation:

Quick and Easy: ADManager Plus’s interface is easy to work with, for the administrators while delegating rights to helpdesk technicians or monitoring them, and also for the delegated technician’s by allowing them to perform the delegated tasks effortlessly.
Non-invasive: In ADManager Plus’s delegation model, the user rights/permissions in Active Directory are left untouched, which ensures optimum security and also makes it completely non-invasive.
Complete Control: Stay in control of not just the delegated task but the technicians and the entire Active Directory as well. The delegated tasks will be executed only in the way you would want them to be executed.
Ability to make AD administrators out of even the technically naive!
The simple, easy-to-use and easy-to-understand UI and mouse click based actions make it easy and simple for the technicians, individual teams or even HR personnel to perform the delegated tasks efficiently.
Audit Trail: ADManager Plus gives you a complete and clear audit trail of what the delegated technician does in his designated OUs, ensuring complete transparency and also accountability, as accountability plays an important role in security compliance.

With Active Directory & Exchange management at its heart, ADManager Plus is not just the perfect helpdesk management software for any enterprise running on these Microsoft products but it is also a perfect solution for easy and comprehensive Active Directory and Exchange Management & Reporting!



 
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Testimonials

"
ADManagerPlus allowed us to have more consolidated and centralized reporting across our diverse operating environment, covering user account provisioning, account lockouts, password resets, and more. ADManager Plus also allows us to delegate out certain AD administration tasks more effectively and easily than using the native Microsoft tools.”
-- Jason A. Kinder, Director,
    DRS Defense Solutions
"
ADmanager Plus helps us in providing Active Directory manipulation and Configuration capabilities to our 20 strong UK Helpdesk team. ADManager Plus has given us the ability to perform fundamental Active Directory tasks without the intervention of IT department and Workflow enhances ADManager Plus’s appeal.
-- Martin Bloor,
   ISSP International.
"
We evaluated ScriptLogic Active Administrator, Quest AD management tool and ADManager Plus to solve our day-to-day AD management & Reporting needs. ADManager Plus with its high-end features and low-end cost was an obvious choice
-- Meraz Nasir, ITS Manager,
   Interfaith Medical Center.
"
The ADManager Plus software has made it VERY simple to delegate common, everyday roles to the service-desk, while limiting their ability to ultimately “damage” our AD. Once this tool was deployed – AD was locked down and cleaned up, and I could rest easy!
-- Andrew Kramer,
   Infrastructure Analyst, Eby-Brown.